All items ordered online with us here at The Snowboard Shop are dispatched within 24 hours (except for orders placed on a Saturday which will be dispatched on the Monday).
Delivery options are as follows to the UK Mainland*:
We use Royal Mail or Courier (UPS) depending on which delivery option you choose:
For purchases totalling over £50 standard delivery is free and you'll be given the option to upgrade to Express if you'd rather when you checkout.
Items sent via the Royal Mail will be sent either First Class Recorded (Standard Delivery) or Special Delivery (Express Delivery). Items sent through UPS are sent on a 24 hours tracked service.
International / European Shipping
If you are not based in the UK but have seen an item(s) on our website that you'd like to purchase then simply add them to your cart and select your Country when you checkout. [There are some Countries that we don't currently ship too]
We can still potentially ship to you if you UK-Non Mainland (i.e. Northern Ireland). Please call us or email us if you the shipping costs are not clear. (Northern Ireland has it's own shipping drop-down when you check out).
Please E-mail email@example.com to request a returns number BEFORE you return your item as we are UNABLE TO ACCEPT RETURNED ITEMS WITHOUT A RETURNS NUMBER.
We expect you to be totally happy with your purchases from The Snowboard Shop. If You buy an item and it is damaged, or doesn't fit then please call us on +44 (0)1252 612223 and we will either return your money or issue a replacement item. You can return your item for a refund or exchange if it is sent back to us within 14 days and in the same condition it was received in (i.e new condition and with the original packaging, labelling and tags attached). Please also include your original receipt.
Returned items that are faulty are entitled to a full reimbursement including postage costs. Items that are returned because they do not fit or are no longer wanted are not entitled to a postage refund.
You have the right to cancel your order up to a maximum of 7 days from the day after you receive your order. You must notify us of this intent in writing by contacting us at: The Snowboard Shop, 26- 28 Reading Road South, Fleet, Hampshire, GU52 7QL or email: firstname.lastname@example.org. Any return postage costs are the responsibility of the customer and our original packing and shipping costs to you will be deducted from your refund (typically £6.50).
Items Purchased in-store may be returned within 7 days with a valid receipt for a credit note at the Managers discretion.